Frequently Asked Questions
Everything you need to know about your next triathlon and performance cycling gear.
How do I choose the correct bike size?
We provide a comprehensive Fit-Ready guide on each product page. You can input your measurements to find the ideal frame size, or schedule a virtual consultation with our fit specialists.
What is the Home Delivery & Pro Build service?
To ensure your bike arrives ready to race, we offer a Pro Build service where our mechanics assemble and tune your bike before shipping it in a specialized oversized box that requires minimal setup.
Do you offer international shipping?
Yes, we ship our performance bikes and gear globally. Shipping costs and import duties are calculated at checkout based on your specific location.
What is your return policy on bikes?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your ride, you can return it within 30 days in original condition for a refund, minus a restocking fee.
Can I customize my bike's components?
Absolutely. Our 'Build Your Own' tool allows you to select specific drivetrains, wheelsets, and cockpit configurations to meet your specific racing requirements.
What kind of warranty comes with a Quintana Roo frame?
All new Quintana Roo framesets are backed by a limited lifetime warranty against manufacturing defects for the original owner.